Our Service Support hours to existing customers are:

9am-9pm
7 days a week

To log your service request simply call:

0161 273 8803

Press ‘1’ when prompted and leave a message.

- Please state which venue/company you are calling from, the nature of your service issue and a contact number for you, in case we need to get in touch.

- Your message will be sent directly to the engineer on call.

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Our in-house workshop facilities allow us to do the majority of equipment repairs ourselves, which in the long term saves both us and our customer’s money. We have test rigs for working on all variety of audio, video, lighting and other entertainment equipment and supplier contacts to enable us to get the best deals on spare parts and replacements to ensure that your venue stays up and running.

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PPL Licences:

All venues with a jukebox are required by law to have a valid relevant PPL licence. If you sign up to one of our jukebox rental packages then we can cover the PPL licence for you at a reduced rate and save you the bother of having to deal with all the legal paperwork directly.

Jukebox licence rates currently stand at £138.09 per year (excl. VAT), equivalent to £3.12 per week. We can offer to cover you and your jukebox for just £2.00 per week (excl. VAT), saving you both time and money.

We can also offer a 15% saving on Video Jukebox VPL licence rates – our rates are just £3.27 per week (excl. VAT).

All venues that play recorded music are required by law to have a valid relevant PPL licence. If you sign up to one of our equipment hire packages we can take the responsibility for this legal requirement out of your hands and cover all the paperwork for you.

Take the stress out of these legal requirements when you hire with Masons and allow us to give you the total solution that makes sense to you, with no hidden costs.

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We are approved installers of the following brands: